Privacy Policy

Introduction

This Privacy Policy explains how personal data may be collected, used, shared, retained and protected in connection with waterbirdwtc.com and related website interactions. It also explains the privacy choices and rights that may be available to you depending on your location and the law applicable to the processing.

Water Bird operates primarily as a business-to-business water and wastewater treatment, engineering, laboratory, chemical, operations and maintenance service provider. This policy is intended to cover privacy-related information for the website in one consolidated document, including cookies and similar technologies, recruitment, marketing, external services and user rights.

Who We Are and Who Controls Your Personal Data

Website operator / controller: Water Bird Water Treatment Chemicals L.L.C.

The website also presents operations, offices, support or partner presence in other markets. The legal status and privacy roles of regional offices, entities and partners are not assumed in this policy.

Scope of This Policy

This policy applies to personal data processed through or in connection with:

• waterbirdwtc.com and its public pages, search, contact and enquiry functions;
• requests for quotations, consultations, project information or service support submitted through the website;
• recruitment and job-application forms hosted on the website;
• communications initiated through website-listed email addresses, telephone numbers or WhatsApp links;
• cookies, local storage and similar website technologies to the extent they are actually used; and
• third-party services that are integrated with, embedded in or linked from the website, to the extent Water Bird participates in the relevant processing.

This policy does not govern the independent privacy practices of third-party websites or services that you choose to visit or use. Those providers may process information under their own privacy notices and terms.

Personal Data We Collect

"Personal data" means information that identifies, relates to, describes or can reasonably be linked to an identifiable individual. Equivalent terms such as "personal information" may be used in some jurisdictions.

4.1 Information You Provide Directly

The live contact form currently requests or permits the following information:

• Full name
• Company or organisation name
• Email address
• Telephone number
• Location or market
• Service required
• Free-text message or enquiry details

4.2 Recruitment and Job Applications

The website currently hosts job-application forms. A current application form requests or permits:

• Full name
• Email address
• Mobile number
• LinkedIn profile URL
• Portfolio URL
• Resume / CV upload
• Cover letter
• Other information the applicant voluntarily includes in submitted materials

A CV or cover letter may contain additional information such as employment history, education, qualifications, certifications, work experience and references. Applicants should not include unnecessary sensitive personal data in a CV or cover letter unless it is relevant, lawful and specifically requested.

4.3 Information Received from Third Parties

We may receive personal data from a person acting on your behalf, from your employer or organisation, from project or business contacts, or from third-party services you use to communicate with us, where relevant and lawful.

4.4 Information Collected Automatically

When a website is accessed, technical information may be generated or logged by the website, hosting environment, security systems, forms or integrated services. Depending on the technologies actually configured, this may include IP address, browser type, device or operating-system information, referring page, pages viewed, timestamps, error information, approximate location derived from technical data, and cookie or storage identifiers.

How We Use Personal Data

Subject to the facts of the relevant interaction and applicable law, personal data may be used for the following purposes:

• To receive, review and respond to enquiries, quotation requests, consultations and requests for technical or service information;
• To communicate with customers, prospective customers, project contacts, suppliers and business partners;
• To take steps requested before entering into a contract and to administer or support an existing business relationship;
• To assess and manage job applications and communicate with applicants;
• To operate, maintain, troubleshoot and secure the website and its forms;
• To detect, investigate or prevent misuse, fraud, malicious activity or security incidents;
• To understand and improve website performance and visitor experience where analytics is actually used and legally permitted;
• To send marketing or promotional communications where a valid legal basis, permission or consent exists;
• To maintain appropriate business, legal, accounting, compliance and dispute records; and
• To comply with applicable law, lawful authority requests, court orders, regulatory duties and to establish, exercise or defend legal claims.

Legal Grounds for Processing

Privacy laws use different terminology and do not all provide the same lawful grounds. Depending on your location, the Water Bird entity involved and the law applicable to the processing, we may rely on one or more legally permitted grounds. Where GDPR, UK GDPR or a similar framework applies, those grounds may include:

We do not treat consent as the only legal basis for all website processing. Where consent is used, it should be specific, informed and capable of withdrawal as required by applicable law.

Cookies and Similar Technologies

Cookies are small files or identifiers stored on or read from a device. Similar technologies may include local storage, pixels, tags, scripts and identifiers used by embedded or connected services.

Where a cookie-consent or preference tool is used, visitors should be able to make the choices required by applicable law and later change those choices. Browser controls can also block or delete cookies, but disabling necessary technologies may affect forms, security or website functions.

Specific cookie names, providers, purposes and durations are not stated here because no verified technical cookie and local-storage inventory has been supplied for this version.

Analytics and Third-Party Services

We name third-party services in this policy only where their use has been confirmed. The current live website confirms the following external interactions:

No analytics, tag manager, advertising pixel, CRM, anti-spam, video-embed, hosting, CDN or marketing provider is named in this policy unless confirmed by Water Bird's technical audit.

Enquiries, Quotations and Customer Communications

When you submit an enquiry or request a quotation, we use the information you provide to understand your requirement, communicate with you and take reasonable steps connected with the request. Required form fields are used to allow us to receive and respond to the enquiry; optional fields provide additional context.

Service or project communications concerning an active enquiry, quotation, contract, technical matter, support request or legal notice are not treated as promotional marketing merely because they are sent by email, telephone or messaging service.

Recruitment

Personal data submitted through a job application is used to receive, assess and manage the application, communicate with the applicant and support hiring decisions. The legal basis for core recruitment processing depends on the applicable employment and privacy law and should not automatically be described as consent in every jurisdiction.

Any optional future-talent-pool processing should use an appropriate legal basis and transparent notice.

Marketing Communications

If Water Bird sends promotional emails, messages or other direct marketing, it will do so only where permitted by the law applicable to the recipient and channel. Where consent is required, marketing consent should be separate from an ordinary service enquiry and should not be a condition of receiving a response to that enquiry.

You may opt out of promotional communications using the unsubscribe or opt-out method provided in the communication or by contacting the approved privacy/contact channel. We may keep a minimal suppression record where necessary to honour an opt-out.

Sharing and Disclosure of Personal Data

Personal data may be disclosed where reasonably necessary for the purposes described in this policy, subject to applicable law. Recipients may include:

• Authorised Water Bird personnel who need the information for the relevant enquiry, project, recruitment or business purpose;
• Website hosting, IT, security, communications, cloud, form, recruitment or other service providers that process data on Water Bird's behalf, once verified;
• Professional advisers such as lawyers, auditors, accountants, insurers or consultants where needed;
• Public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required or permitted; and
• A potential buyer, investor, successor or adviser in connection with a genuine merger, acquisition, restructuring, financing or transfer of business/assets, subject to appropriate confidentiality and legal controls.

International Data Transfers

The website supports a business with regional and international activities. Personal data may be accessed, transferred or processed outside the country in which it was collected if this occurs through the relevant Water Bird operation or an approved service provider. The legal requirements for international transfers differ by jurisdiction.

Where applicable law requires a specific transfer mechanism or safeguard, the relevant Water Bird entity should use an appropriate mechanism and any required contractual, organisational or technical protections before making the transfer.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, contractual, accounting, regulatory, security, dispute-resolution and record-management requirements, taking account of applicable limitation periods and legal holds.

Retention periods may differ depending on the type of record, the relationship with you, whether an enquiry becomes a project or contract, and the law that applies. We do not publish numerical retention periods in this policy unless they have been formally approved and can be implemented in practice.

Data Security and Personal-Data Incidents

Water Bird should maintain administrative, technical and organisational measures appropriate to the nature of the personal data and the risks involved. No internet transmission, website or electronic-storage method can be guaranteed to be completely secure.

If a personal-data or security incident occurs, it should be assessed, contained, documented and escalated, and affected individuals or authorities should be notified where required by applicable law.

Your Privacy Rights

Depending on your location and the law applicable to our processing, you may have some or all of the following rights, subject to legal conditions and exceptions:

These rights are not identical in every jurisdiction. A request may be refused, limited or subject to verification where applicable law permits or requires it.

How to Exercise Your Rights

To submit a privacy request, contact: sales@waterbirdwtc.com. Please describe the relevant interaction and the right you wish to exercise.

We may request information reasonably necessary to verify identity, authority or the scope of the request. We will respond within the period required by the law applicable to the request and may apply lawful exceptions. If an authorised representative submits a request, we may ask for evidence of authority where permitted or required.

Children and Minors

waterbirdwtc.com is a general business and professional website about water and wastewater treatment, engineering and related services. It is not designed as a child-directed consumer service, and Water Bird does not seek unnecessary personal data from children through ordinary website interactions.

Because age thresholds and parental-consent rules differ by jurisdiction, this policy does not set one universal minimum age.

Automated Decision-Making and Artificial Intelligence

The use of automated recruitment screening, lead scoring, profiling, chatbot decision systems or other automated tools that make or materially support decisions about individuals has not been verified for this version of the policy.

Third-Party Websites, Social Media and External Services

The website may contain links to external websites, maps, messaging services, social networks, video platforms, manufacturers, partners or other third-party services. When you follow an external link or use a third-party service, that provider may collect or process information under its own privacy notice and terms.

Water Bird remains responsible for processing it determines or participates in, but it does not control independent third-party processing.

Do Not Track and Global Privacy Control

Browser "Do Not Track" signals and opt-out preference signals such as Global Privacy Control are treated differently under different laws. The website's current technical response to these signals has not been verified.

Complaints and Regulatory Authorities

If you have a privacy concern, please contact Water Bird first using the approved privacy channel so the matter can be reviewed. Depending on your location and the law applicable to the processing, you may also have the right to raise a complaint with a relevant data-protection or supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the website, technologies, vendors, business operations or applicable legal requirements. The "Last Updated" date at the top of the policy will be revised when a new version is published. If a change materially affects how personal data is processed, additional notice or consent will be provided where required by applicable law.

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